MCO88 Privacy Policy — Player Personal Data Protection

1 Policy Introduction & Scope

Mco88 is an online casino and sports betting platform serving Malaysian players. We deeply value the trust you place in us when you register and use this platform. Your privacy protection is therefore not merely a legal obligation — it is a sincere commitment we uphold wholeheartedly.

This Privacy Policy explains in detail how mco88 collects, processes, stores, shares and protects your personal information. It also outlines your rights as a data subject and how you can exercise those rights.

This document applies to all your interactions with mco88, including:

• Visiting the mco88.pro website even without registering an account;
• The registration and identity verification (KYC) process;
• Use of all gaming and betting services;
• Deposit and withdrawal transactions;
• Communication with the mco88 customer support team.

2 Data We Collect

Mco88 collects your personal information through several different channels. Below is a summary of the types of data we collect and the purpose of each:

We only collect data that is strictly necessary for the stated purposes. mco88 does not collect sensitive information such as biometric data, religious beliefs or political views.

3 How Your Data Is Used

Mco88 uses your personal data for the following purposes, all of which have a valid legal basis:

• Account Management: Creating, managing and maintaining your account, including secure login processes and account recovery;
• Service Delivery: Processing wagers, crediting wins, and managing your deposits and withdrawals promptly and accurately;
• Identity Verification: Conducting KYC processes required by anti-money laundering (AML) laws and verifying player age eligibility;
• Security & Fraud: Detecting and preventing unauthorised access, identity fraud, money laundering and platform abuse;
• Customer Support: Responding to enquiries, resolving complaints and providing effective technical assistance;
• Marketing Communication: Sending promotional information, bonus offers and platform updates — subject to your consent;
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate intervention;
• Legal Compliance: Fulfilling reporting obligations to relevant authorities in accordance with applicable Malaysian law.

4 Data Sharing

Mco88 does not sell or trade your personal data. However, we may share your information with certain parties in limited and controlled circumstances:

• Payment Service Providers: FPX, DuitNow, local banks and e-wallet operators that process your financial transactions — they only receive data necessary to process the relevant transaction;
• Game Software Providers: Companies such as live casino platform providers and slot game providers that need to process your gaming session data in order to deliver a seamless playing experience;
• Cloud Service Providers: Server and data storage infrastructure used by mco88, all subject to strict confidentiality agreements;
• Legal Authorities: Law enforcement agencies, regulatory bodies and courts when required by Malaysian law or a valid court order;
• Analytics companies: Third-party analytics tools that help us understand platform usage patterns — this data is shared in a non-personally identifiable form.

All third parties who receive your data are bound by data processing agreements that require them to protect your information to a standard equivalent to or higher than that applied by mco88.

5 Data Storage & Security

Mco88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

Key security measures we employ include:

• 256-bit SSL/TLS encryption for all data in transit between your device and mco88 servers;
• Encryption of sensitive data stored in databases, including financial information and identity documents;
• Role-based access controls — mco88 staff can only access data relevant to their responsibilities;
• 24/7 security monitoring with automated intrusion detection systems;
• Regular security audits by internal and external cybersecurity teams;
• Two-factor authentication (2FA) for all staff access to sensitive systems.

6 Cookies & Tracking Technologies

Mco88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and support security functions. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session authentication and security controls. These cookies cannot be disabled;
• Performance cookies: Collecting statistical data on how users interact with the platform — all data is collected anonymously;
• Functional cookies: Saving your preferences such as language selection and display settings to enhance usability;
• Marketing cookies: Used to display relevant promotions and offers based on your preferences and activity on the platform.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the mco88 platform.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mco88:

To exercise any of the rights above, please contact the mco88 customer support team via live chat, available 24 hours a day, 7 days a week. Your request will be processed within the timeframe stipulated by Malaysia's PDPA.

8 Data Retention & Deletion

Mco88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for the duration your account is active and used to deliver platform services;
• KYC and financial transaction data: Retained for a minimum of 7 years after account closure in accordance with Malaysia's anti-money laundering legal requirements;
• Support Communication Logs: Retained for 3 years for reference purposes and resolution of any disputes that may arise;
• Technical log data: Retained for 12 months for security and incident investigation purposes;
• Marketing data: Deleted within 30 days after you withdraw consent to receive marketing communications.

Once the retention period has ended, your data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.

9 Children's Data

The mco88 platform is exclusively for adults aged 18 and above. We do not accept registrations from individuals under 18 and do not knowingly collect personal data from minors.

Should we discover that personal data of a minor has been collected inadvertently, we will take immediate action to delete that data and close the relevant account without a refund, in accordance with the mco88 Terms and Conditions.

10 Cross-Border Data Transfers

In operating the mco88 platform, some of your personal data may be processed or stored outside Malaysia by cloud service providers and relevant third parties. Such data transfers only occur when:

• The recipient country has a level of data protection equivalent to or greater than Malaysia;
• There is a valid and comprehensive data transfer agreement in place between mco88 and the receiving party;
• You have provided explicit consent for such cross-border data transfers.

Mco88 ensures that all cross-border data transfers are subject to adequate contractual safeguards and are in compliance with Malaysia's PDPA requirements.

11 Privacy Policy Changes

Mco88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The latest version will always be available at mco88.pro.

When significant changes are made to this Privacy Policy, we will notify you via a prominent notice on the platform or through your registered email at least 14 days before the changes take effect.

Your continued use of the mco88 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated version. If you disagree with the changes, you may close your account before the effective date.

12 Contact Us

If you have any enquiries, concerns or wish to exercise your privacy rights, the mco88 Data Protection team is ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the mco88 platform;
• Email: [email protected] — response within 1 business day;
• Response Time: Privacy-related enquiries will be addressed within 5 business days; data access or deletion requests within 21 business days.